LAURA ASHLEY PRIVACY POLICY
OVERVIEW
Laura Ashley (Australia) Pty Ltd (ABN 28 004 817 323) is committed to protecting the privacy of any information given by its customers
This statement sets out Laura Ashley's policies and practices relating to the use, collection and disclosure of information.
COLLECTION OF INFORMATION
Laura Ashley collects personal information in a number of ways, depending on the type of service being utilised by our customers. These services include:
Issuing a Laura Ashley VIP Card
Using gift registers
Making lay-by purchases
Arranging Made to Measure consultations
Arranging Free Measure & Quote appointments
Accepting customer orders
Making credit card purchases
Arranging product holds
Arranging interest free purchases
Recording customer accident details
Processing refunds
Joining the Mailing List
In these and other circumstances Laura Ashley is typically provided with personal information such as name, address and phone number, credit card details and e-mail particulars etc.
Personal information collected by Laura Ashley from customers is used to service customers’ requirements and to communicate with customers.
MARKETING
Laura Ashley occasionally offers regular customers the opportunity to receive benefits not available to the general public such as vouchers, special discounts, advance notification of sales, invitations to VIP events, etc.
Laura Ashley uses personal information to communicate these benefits, typically through general mail.
All information collected by Laura Ashley is securely stored and carefully managed by Laura Ashley. Information provided to Laura Ashley is currently stored in the store in which the information is provided, and at head office.
Laura Ashley does not share this information with any other organisations other than its related corporations and those directly related with the above activities.
QUESTIONS, CONCERNS & ACCESS TO YOUR RECORDS
Australia (toll free): 1800 033 453;
New Zealand (09) 529 4975
All information stored by Laura Ashley is able to be accessed, modified or deleted by customers at any time.
Records can be viewed by making a request at the Laura Ashley store at which your information was provided, in writing to the Laura Ashley Privacy Officer (C/- 112 Buckhurst Street, South Melbourne, Victoria, 3205) or on the Customer Service numbers below:
Australia (toll free): 1800 033 453
New Zealand: (09) 529 4975
YOUR RIGHTS
While information is being sought from you for the sole purpose of improving Laura Ashley's service levels, you have the right to either refuse to provide any information or to be anonymous. Of course, this may not always be possible as some of our services can only be provided if we have certain information.
If you are not completely satisfied with anything that is set out in this Statement, you are entitled to either query this practice or lodge a complaint with the Privacy Officer appointed by Laura Ashley or the Office of the Privacy Commissioner. All such inquiries or complaints would be handled with impartiality and discretion.
If you do not wish to receive such future promotions, you can let us know by making your request at a Laura Ashley store, writing to the Laura Ashley Privacy Officer (C/- 112 Buckhurst Street, South Melbourne, Victoria, 3205), or via Customer Service numbers below:
Australia (toll free): 1800 033 453
New Zealand: (09) 529 4975