***IMPORTANT NOTICE – CHANGE TO RETURNS POLICY*** 

Faulty Items 

Goods purchased on or after 10 June 2016

Laura Ashley offers you a refund, exchange or voucher if an item is faulty, wrongly described, different from a sample shown or not fit for purpose.

Proof of purchase must be provided.

There is no refund, exchange or voucher provided on faulty items purchased as faulty, when that fault was identified to you.

Goods purchased prior to 10 June 2016

Laura Ashley offers you an exchange if an item in faulty, wrongly described, different from a sample shown or not fit for purpose.

Where an exchange is not available, Laura Ashley directs you to contact the administrators office on (03) 9604 0682 or LauraAshleyCustomers@fticonsulting.com to discuss whether a refund is available to you.

Proof of purchase must be provided.

There is no refund or exchange on faulty items purchased as faulty, where that fault was identified to you.

Change of Mind  or Sale/Promotional Items or Made to Order Items or Health & Safety 

Goods purchased on or after 10 June 2016

Provided you purchase a full priced item, Laura Ashley will provide a refund, exchange or voucher but only on items that are returned within 14 days with proof of purchase, unused, unwashed and with tags and packaging.

Refunds will not be offered (other than in accordance with your statutory rights) on sale/promotional items: exchange or voucher only.

For Health and Safety reasons, we cannot accept returns of Intimate Apparel, Hats, Swimwear, Earrings, Pillows, Mattresses, Mattress and Pillow Protectors, Eiderdowns and Duvets.

Unless the product is faulty, wrongly described, different from a sample shown or not fit for purpose.

We apologise for any inconvenience caused.

Goods purchased prior to 10 June 2016

  •  Change of mind,
  •  Sale/promotional items,
  •  Made to order items,
  •  Ordering the wrong product,
  •  Having found a cheaper or better product elsewhere,
  •  Intimate Apparel, Hats, Swimwear, Earrings, Pillows, Mattresses, Mattress and Pillow Protectors, Eiderdowns and Duvets, or
  •  Damage through misuse or normal wear and tear

We apologise for any inconvenience caused.

If your return meets the above criteria, please download and print this form, fill out the details required and post it along with your item(s) to:

112 Buckhurst St,
South Melbourne
VIC 3205